Tutt Travel support
How can we help?
Tell us what happened, what you expected, and which device you’re using. Please never email passwords, payment information, passport numbers, or copies of identity documents.
Contact support
Include the email address associated with your Tutt Travel account and a concise description of the problem. Screenshots are helpful when they do not expose sensitive travel or identity information.
Account access
If you cannot sign in, confirm that you are using the same email address you used to create the account. You can request a password reset from the sign-in screen when that option is available.
Trips and sharing
Trip access depends on your account and the permissions granted by a trip owner. When contacting support, include the trip name but avoid sending confirmation numbers or document contents unless requested through a secure process.
Documents and offline access
Some documents and photos may require an internet connection until an offline copy has been downloaded. Device storage, file permissions, and connectivity can affect availability.
Account deletion
You can initiate account-deletion steps from Settings in the app. If that option is unavailable or you cannot access your account, email support@tutttravel.com from the account email address. We may need to verify account ownership before processing a request.
Deleting an account is irreversible. Content in shared trips may involve other travelers, so some records may need to be deleted, transferred, detached, or retained as required for security, legal obligations, and the integrity of shared content.
Privacy or safety concern
Email support with “Privacy” or “Safety” in the subject line. Do not include sensitive documents in the initial message.